Support
We answer email fast: sales@auracraftsllc.com
What is free and what is paid?
Free forever: the Starter pack (50 hand-written questions), the Daily Card every evening, and one AI-written pack per week. Duvy Pro ($4.99/month or $29.99/year with a 3-day trial on annual) unlocks unlimited AI packs, the Spicy pack, seasonal drops, and unlimited favorites.
How do I cancel my subscription?
Settings inside Duvy has a "Manage or cancel subscription" link that takes you straight to Apple's subscription page. Cancelling during the free trial means you pay nothing.
A question crossed a line. What do I do?
Tap the three dots on the card and choose "Report this question". It disappears immediately, never comes back, and teaches the filter. If you set a topic as banned in Settings and something still slipped through, please email us; that is a bug we want to hear about the same day.
How does Duvy write questions "for us"?
Your relationship stage, vibe, spice comfort, banned topics, and the questions you heart or remove shape each new pack. The writing happens on our servers with strict safety rules; nothing you say out loud is ever recorded.
Does my partner need the app too?
No. Duvy is one-device, pass-and-play. One phone between you is the whole point.
Do you record our answers?
Never. There is no microphone access and no answer entry. Your conversation stays in the room where it happened.
I lost my streak or favorites after switching phones.
In this version your game data lives on your device only, so it does not transfer automatically. Cross-device backup is on the roadmap.
Why is Duvy rated 17+?
The optional Spicy pack contains flirtatious adult content. It is off until you confirm you are both 17 or older, and it always respects the spice ceiling you set.